Track a shipment, browse answers to common questions, or reach a real person — whatever's fastest for you.
Every channel below is answered by an actual person on the Routavo team — not a bot maze.
For non-urgent questions — typical reply within one business day.
support@routavodelivery.com →Freight, warehousing or high-volume shippers get a dedicated account manager.
Talk to sales →Include your tracking or order number if you have one — it helps us answer faster.
Request a quote through the site and choose "Create an account" at checkout, or contact sales directly if you're setting up a business account with recurring pickups or freight service.
Every completed shipment generates a digital receipt sent to your account email. Business accounts can also pull consolidated monthly invoices from their account dashboard.
Use the contact form above and select "File a claim," including your tracking number and photos if available. Most claims are reviewed and resolved within 3–5 business days.
Express shipments that miss their guaranteed delivery window qualify for a partial refund automatically — no need to ask. Ground and Freight delays are reviewed case by case; contact support with your tracking number.
Freight, warehousing and high-volume business accounts get a named account manager — their direct line and email are in your account dashboard. Otherwise, our general support line can route you.
Phone and live dispatch support run 24/7, every day of the year. Email and the contact form are monitored around the clock but typically answered within one business day.
Call us any time, day or night — a real person on our team will point you in the right direction.
Call +1 (000) 878-7899