Answers to every question

In most metro areas you can book a same-day pickup up to a couple of hours before the window closes. Outside metro areas, or for freight and pallet pickups, we recommend booking the day before to guarantee your preferred window.

Routavo covers 180+ cities nationwide across the Northeast, Midwest, South, and West Coast, with freight lanes connecting regional hubs coast to coast. See our coverage map for details in your area.

Routavo currently focuses on nationwide domestic shipping across Express, Ground, and Freight services. Cross-border freight is available on request through our Freight & Bulk team — learn more or contact sales for a custom quote.

Yes — daily, weekly, or custom recurring pickup schedules are available for business accounts on Ground, Freight, and Warehousing services. Set it up once through your account and we handle the rest.

Your driver will attempt to contact you and wait a short grace period. If a pickup can't be completed, we automatically reschedule the next available window at no extra charge — you'll get a notification either way.

It comes down to speed and size: same-day urgency goes on Express & Same-Day, everyday parcels go on Standard Ground, pallets and truckloads go on Freight & Bulk, and ongoing storage or fulfillment goes on Warehousing. See the full comparison table for exact pricing and delivery windows.

Within most metro coverage areas, Express shipments are picked up and delivered the same day, typically inside a guaranteed 1–3 hour window you choose at checkout. See our full Express & Same-Day page for all three speed tiers.

Delivery takes 1–5 business days depending on the zone your shipment crosses — 1–2 days for local, 2–3 for regional, and 3–5 for coast-to-coast. See exact rates on the Standard Ground page.

LTL (Less Than Truckload) means your pallets share trailer space with other shipments, which keeps costs down for smaller loads. Full truckload (FTL) reserves an entire trailer exclusively for your freight. Details on both are on the Freight & Bulk page.

Pricing is based on storage volume, plus per-order pick-and-pack fees. Your account manager builds a custom quote around your actual inventory and order volume — see the plan tiers on the Warehousing page.

Express & Same-Day covers up to 70 lbs, Standard Ground up to 150 lbs. Anything larger or palletized should book through Freight & Bulk, which has no practical upper limit.

Your tracking number is emailed to you the moment your shipment is booked, and it's also shown in your account under "My Shipments." It always starts with RTV- followed by five digits. Look it up on our tracking page.

Tracking reflects the actual GPS position of the vehicle carrying your shipment, updated continuously — not an estimated status. ETAs adjust automatically based on real traffic and route conditions.

A shipment goes on hold when something needs your input before it can continue — most often a delivery address change, a signature requirement, or a payment issue. You'll get a notification explaining exactly what's needed to release it.

Only shipments flagged as signature-required need someone present. Everything else can be left at the door with photo proof of delivery — you can set your preference per shipment or as an account default.

Yes, up until it's out for delivery. Open the tracking page for your shipment and choose "Edit Delivery," or contact support and we'll reroute it for you.

We automatically schedule a second delivery attempt for the next business day. You can also choose to hold it at a nearby facility for pickup, or reschedule for a specific date, right from the tracking page.

Every shipment is covered by our standard liability coverage, with the option to purchase additional declared-value insurance at checkout. File a claim through your account and our support team will follow up within one business day.

International shipments occasionally get flagged for a routine import inspection. Most shipments clear within 1–2 business days without any action needed from you; if documentation or duties are required, we'll contact you directly with instructions.

Routavo's freight network is currently focused on nationwide domestic lanes. Cross-border freight is available on request — contact our freight team for a custom quote.

We accept all major credit and debit cards, along with ACH bank transfer and net-30 invoicing for approved business accounts. Payment is processed securely at checkout — we never store full card numbers.

Yes — business accounts get tiered volume discounts based on monthly shipping volume, plus the option to set up standing recurring pickups. Contact our support team to set up a business account.

Yes. Business accounts can switch to consolidated monthly billing, with one itemized invoice covering every shipment across all your service tiers instead of billing per shipment.

Yes — business accounts unlock volume discounts, consolidated invoicing, recurring pickup schedules, and a dedicated account manager on Freight and Warehousing services. Contact our sales team to get set up.

Your account manager can set up standing weekly or monthly freight lanes for recurring routes, so regular shipments go out on a predictable schedule without rebooking each time. See Freight & Bulk for details.

Yes — the inventory dashboard connects to major e-commerce and marketplace platforms so new orders sync automatically for fulfillment, without manual uploads. Full details on the Warehousing page.

Most accounts are onboarded within 5–10 business days of signing, including facility assignment and dashboard setup. Your account manager will walk you through shipping your first inventory batch in.