What information we collect, how we use and share it, and the choices you have — in plain language, wherever we can manage it.
Last updated: September 1, 2026
Template content notice: This page is placeholder text for Routavo Delivery, a fictional company used for demonstration purposes. It illustrates realistic privacy-policy structure and language but has not been reviewed by an attorney and should not be published or relied on as an actual legal document without qualified legal review.
Routavo Delivery ("Routavo," "we," "us," or "our") provides shipping, freight, and warehousing services. This Privacy Policy explains what personal information we collect through our website, mobile experiences, and delivery operations, how we use and share it, and the choices available to you. By using our services, you agree to the practices described here.
1. Information We Collect
We collect information in a few different ways: directly from you, automatically as you use our services, and from third parties involved in fulfilling a shipment.
Information you provide to us
Contact details — name, email address, phone number, company name, and billing or shipping addresses.
Shipment details — pickup and delivery addresses, package weight and dimensions, service type, and special handling instructions.
Account information — if you create an account, your login credentials and saved preferences.
Payment information — billing address and payment method details, processed through our payment providers.
Communications — messages you send our support team, chat transcripts, and call recordings where permitted by law.
Information collected automatically
Device and usage data — IP address, browser type, pages visited, and time spent on our site.
Tracking data — real-time and historical location information for shipments in transit.
Cookies and similar technologies, described in Section 3 below.
2. How We Use Your Information
We use the information we collect to operate our business and deliver on our promises to you, including to:
Schedule pickups, route shipments, and provide live tracking and delivery notifications.
Process payments, generate invoices, and prevent fraud.
Respond to support requests and communicate about your account or shipments.
Improve our services, website performance, and network coverage through aggregated analysis.
Send service updates, and — only with your consent where required — marketing communications about new services or promotions.
Comply with legal obligations, such as customs documentation and tax recordkeeping.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how our site is used. These generally fall into three categories:
Essential cookies — required for core functionality like tracking-number lookups and account sign-in.
Performance cookies — help us understand site usage so we can improve navigation and content.
Marketing cookies — used to measure the effectiveness of our campaigns, only set with your consent where required by law.
You can control cookies through your browser settings; disabling some cookies may affect site functionality, such as saved tracking preferences.
4. How We Share Information
We do not sell your personal information. We share information only as needed to provide our services and run our business:
Carriers & delivery partners — to complete pickup, transit, and final-mile delivery of your shipment.
Service providers — payment processors, cloud hosting, customer support tools, and similar vendors bound by contract to protect your information.
Customs & regulatory authorities — where required for international freight or by law.
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
Legal requirements — when required to comply with a subpoena, court order, or similar legal process.
5. Data Retention & Security
We retain personal information for as long as needed to provide our services, satisfy legal and tax obligations, and resolve disputes — typically for the duration of an active account plus a limited period afterward, after which it is deleted or anonymized.
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
Depending on where you live, you may have rights over your personal information, which can include the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal information, subject to legal recordkeeping requirements.
Opt out of marketing communications at any time via the unsubscribe link in our emails.
Object to or restrict certain processing, where applicable under laws such as the GDPR or CCPA.
To exercise any of these rights, contact us using the details in Section 10 below. We may need to verify your identity before fulfilling a request.
7. Children's Privacy
Our services are intended for businesses and adults arranging shipments, not children. We do not knowingly collect personal information from children under 13 (or the relevant age of consent in your jurisdiction). If we learn we have collected such information, we will delete it promptly.
8. International Data Transfers
Because we coordinate shipments across regions and, for freight customers, internationally, your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards — such as standard contractual clauses — to protect information transferred internationally.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date, and for material changes, we may provide additional notice such as an email or a notice on our website.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out to us:
