No guesswork, no black box. Here's exactly what happens to your shipment at every stage — and how you can watch it happen in real time.
book-detail.jpgRequest a pickup in under a minute — online, through the Routavo app, or with a quick call to dispatch. Pick your service level, enter your addresses, and choose a pickup window that fits your day.
collect-detail.jpgNo dropping packages off, no waiting in line. Your driver arrives within the window you booked, verifies the shipment, and hands you a digital receipt — you'll get a text the moment they're on the way.
transit-detail.jpgYour shipment moves through our network of hubs and routes, and the tracking page updates live — not just "in transit," but the actual GPS location and the next expected milestone.
delivered-detail.jpgThe moment your package is delivered, you get a notification with a timestamp, the recipient's signature (where required), and a photo taken at the door — proof of delivery you can trust, every time.
The same four steps, backed by the systems that keep every shipment on schedule.
Every vehicle and driver is tracked live, so the status you see is always the actual status.
SMS and email updates at booking, pickup, each hub, and delivery — no need to refresh a tracking page.
A timestamped photo and signature capture on every delivery, saved to your account for as long as you need it.
A real person on call if a delivery window needs to change or something needs a closer look.
In most metro areas you can book a same-day pickup up to a couple of hours before the window closes. Outside metro areas, or for freight and pallet pickups, we recommend booking the day before to guarantee your preferred window.
Your driver will attempt to contact you and wait a short grace period. If a pickup can't be completed, we automatically reschedule the next available window at no extra charge — you'll get a notification either way.
Yes, as long as the shipment hasn't already reached its final delivery route. Use the tracking link in your notification or contact support, and we'll update it as far upstream as possible.
Only shipments flagged as signature-required need someone present. Everything else can be left at the door with photo proof of delivery — you can set your preference per shipment or as an account default.
Tracking reflects the actual GPS position of the vehicle carrying your shipment, updated continuously — not an estimated status. ETAs adjust automatically based on real traffic and route conditions.
You'll get an automatic notification as soon as a delay is detected, along with an updated ETA. Our support team monitors flagged shipments proactively, so most delays are caught before you'd even notice.
Book your first pickup in under a minute and watch your shipment move from door to door, live.
Book a Pickup